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RapidAlerts Privacy Policy
Last updated: 17 Jan 2024
Effective date: 17 Jan 2024
RapidAlerts is the service provided by ALTESSA SOLUTIONS INC. RapidAlerts offers enterprise communication solutions, addressing challenges related to internal communication.
Our service is designed to streamline communication, ensuring that urgent notifications receive immediate attention from employees.
In addition to critical alerts, our customers leverage the service for communicating leadership updates, promoting employee wellness, addressing system outages, managing cybersecurity alerts, and fostering overall employee engagement.
To utilize the service and/or apps, our customers share information such as employee names, job titles, business email addresses, and employee mobile telephone numbers for processing by RapidAlerts.
Some of this information will also be utilized to deliver customer and technical support.
As our customers are typically organizations using the service on behalf of their employees, RapidAlerts does not have a direct relationship with the individuals whose personal information we handle.
However, there are exceptions. For instance, RapidAlerts may gather information when an individual directly interacts with the RapidAlerts website or/and application. This information may encompass details such as your name, job title, and business contact information, including email address and business telephone number.
Regardless of the method of provision, RapidAlerts consistently implements appropriate measures to protect and secure your personal information.
1. Personal Data collection
We may collect and receive Personal Data of user from various sources, including: (i) information you provide through your user account in the Service; (ii) from websites of Service; (iii) from mobile ad (or) desktop applications of Service; and (iv) from third-party websites, services, and partners.
1.1. Children
We DO NOT collect Personal Data from users under 13 years of age. If you believe that a child under the age of 13 provided us with Personal Data, please contact us at legal@rapidalerts.info or legal@altessa-s.com.
Children under the age of 13 are not permitted to use our Services. We do not knowingly collect personal information from children under the age of 13 or utilize plug-ins or ad networks that collect personal information through child-directed third-party websites or online services. If we learn that we have collected personal information from a child under 13, we will take steps to promptly delete such information.
Our Services generally require users to be at least 18 years of age. Our services may allow users above the age of 18 (such as healthcare providers, parents, and guardians) to submit personal information on behalf of minors. Such users assume full responsibility over their submission, use, and transmission of such information.
1.2. Account Data
When you create and (or) update your account in the Service, we collect and retain "Account Data".
The Account Data includes:
Last updated: 17 Jan 2024
Effective date: 17 Jan 2024
RapidAlerts is the service provided by ALTESSA SOLUTIONS INC. RapidAlerts offers enterprise communication solutions, addressing challenges related to internal communication.
Our service is designed to streamline communication, ensuring that urgent notifications receive immediate attention from employees.
In addition to critical alerts, our customers leverage the service for communicating leadership updates, promoting employee wellness, addressing system outages, managing cybersecurity alerts, and fostering overall employee engagement.
To utilize the service and/or apps, our customers share information such as employee names, job titles, business email addresses, and employee mobile telephone numbers for processing by RapidAlerts.
Some of this information will also be utilized to deliver customer and technical support.
As our customers are typically organizations using the service on behalf of their employees, RapidAlerts does not have a direct relationship with the individuals whose personal information we handle.
However, there are exceptions. For instance, RapidAlerts may gather information when an individual directly interacts with the RapidAlerts website or/and application. This information may encompass details such as your name, job title, and business contact information, including email address and business telephone number.
Regardless of the method of provision, RapidAlerts consistently implements appropriate measures to protect and secure your personal information.
1. Personal Data collection
We may collect and receive Personal Data of user from various sources, including: (i) information you provide through your user account in the Service; (ii) from websites of Service; (iii) from mobile ad (or) desktop applications of Service; and (iv) from third-party websites, services, and partners.
1.1. Children
We DO NOT collect Personal Data from users under 13 years of age. If you believe that a child under the age of 13 provided us with Personal Data, please contact us at legal@rapidalerts.info or legal@altessa-s.com.
Children under the age of 13 are not permitted to use our Services. We do not knowingly collect personal information from children under the age of 13 or utilize plug-ins or ad networks that collect personal information through child-directed third-party websites or online services. If we learn that we have collected personal information from a child under 13, we will take steps to promptly delete such information.
Our Services generally require users to be at least 18 years of age. Our services may allow users above the age of 18 (such as healthcare providers, parents, and guardians) to submit personal information on behalf of minors. Such users assume full responsibility over their submission, use, and transmission of such information.
1.2. Account Data
When you create and (or) update your account in the Service, we collect and retain "Account Data".
The Account Data includes:
1.3. Application Data
When you use our applications, we may collect and retain "Application Data" required to operate the Service.
The Application Data includes:
When you use our applications, we may collect and retain "Application Data" required to operate the Service.
The Application Data includes:
Besides, in case our application crashes, we receive information about your device, which allows us to identify and fix bugs.
Device identifier – unique, random string generated by the Service in login and stored in a device. The device identifier is not a serial number and is not able to be used for unambiguous identification of a natural person.
1.4. Log files
1.4.1. Log files from devices
When you submit requests to our support team from the application, that request may contain log files. Log files may include technical information of connection process and help us troubleshooting. Log files are not retained but can be viewed by our support team.
Log files may include the following data:
Device identifier – unique, random string generated by the Service in login and stored in a device. The device identifier is not a serial number and is not able to be used for unambiguous identification of a natural person.
1.4. Log files
1.4.1. Log files from devices
When you submit requests to our support team from the application, that request may contain log files. Log files may include technical information of connection process and help us troubleshooting. Log files are not retained but can be viewed by our support team.
Log files may include the following data:
1.4.2. Log files on servers
Our servers DO NOT log any user's Personal Data and (or) any user's activity. These log files can't be used to identify a person without additional information.
1.5. Diagnostics Data
When you used diagnostics tools in the application, we may receive reports including "Diagnostics Data". This data helps us to analyse and troubleshoot network problems.
The Diagnostics Data is anonymity and not associated with your account.
The Diagnostics Data includes:
Our servers DO NOT log any user's Personal Data and (or) any user's activity. These log files can't be used to identify a person without additional information.
1.5. Diagnostics Data
When you used diagnostics tools in the application, we may receive reports including "Diagnostics Data". This data helps us to analyse and troubleshoot network problems.
The Diagnostics Data is anonymity and not associated with your account.
The Diagnostics Data includes:
1.6. Cookies
Like most websites and services, we use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies are used to provide personalised Service, for statistical and research purposes, for marketing purposes to study user's preferences, and to improve Service. The structure of a cookie, its content and technical parameters shall be determined by us and may be changed by the latter unilaterally on its own, without giving prior notice.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our websites and as you navigate our sites;
(b) status - we use cookies to help us to determine if you are logged into our sites;
(c) personalisation - we use cookies to store information about your preferences and to personalise our websites for you;
(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our sites and services generally;
(e) analysis - we use cookies to help us to analyse the use and performance of our websites and services; and
(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies do not typically contain any information that personally identifies a user, but Personal Data that we store about you may be linked to the information stored in and obtained from cookies.
1.6.1. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) Safari: https://support.apple.com/kb/PH21411;
(b) Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
(c) Opera: http://www.opera.com/help/tutorials/security/cooki...;
(d) Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;
(e) Chrome: https://support.google.com/chrome/answer/95647; and
(f) Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.
If you block cookies, you will not be able to use all the features on our websites.
1.7. Analytics Data
Websites: When you visit sites of the Service, we collect anonymous usage information through the use of Google Analytics. Google Analytics may employ third-party tracking cookies to gather anonymous browser, operating system, geographic, and website navigation information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.
Also, we may use "pixel tags" on our websites. Pixel tags are tiny graphic images with a unique identifier, similar in function to that are used to track online movements of web users. Pixel tags are embedded in web pages and not stored on user's hard drive.
We also store data locally on your device to enhance the user experience on our websites.
Users devices: When you use our applications on your devices we collect anonymous usage information through the use of Google Analytics. This information may include the name and App Store identifier, the bundle identifier and build version, unique device identifiers (e.g. IDFA (iOS), Advertising ID (Android), and Android ID (Android)) and the associated interest-based advertising opt-out preference as applicable, IP addresses, timestamps, device model names, device operating system names and version numbers, the language and country settings of the device (iOS), the number of CPU cores on the device (iOS), whether a device is jailbroken (iOS) or rooted (Android).
1.8. Other data
If you contact us directly, we may also receive additional information about you such as your name, email address, phone number, the contents of the message and (or) attachments you may send us, and any other information you may choose to provide.
In some cases, we may also have a legal obligation to request Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.
2. Limitation of liability for the accuracy of received information
We DO NOT verify the accuracy of information provided by you during registration and (or) other actions associated with the use of Services and is not able to evaluate the user's legal capacity.
You are responsible for the correctness of the Personal Data you provide to us, and we expect you to check the Personal Data you provide us. If any inconsistency takes place, update your Personal Data or report the inconsistency to us.
3. Personal Data processing
We primarily retain and process your Personal Data in the EU/European Economic Area ("EEA").
We shall process the Personal Data in the following cases:
(a) operate, maintain, enhance and provide features of the Service;
(b) provide services and information that you request, respond to comments and questions;
(c) provide technical support for users;
(d) for our business purposes, such as audits, security, fraud monitoring and prevention;
(e) enforce our Terms of Service or other legal rights;
(f) provision of personalised Services to the user;
(g) statistical and other research on the basis of depersonalised data;
(h) improvement of the quality and user-friendliness of the Service and development of new Services; and
(i) communications with the user (sending of notifications, requests and etc) as well as processing of requests and applications from the user.
We may process Personal Data in using automated and non-automated means.
Only our employees with a business need to know or whose duties require, are granted access to user's Personal Data. All such employees are required as a condition of employment to respect the confidentiality of user's Personal Data.
4. Personal Data protection
We are committed to protecting your information, and we take all necessary and sufficient organisational and technical measures to protect the Personal Data from illegal or accidental access, destruction, alteration, blocking, copying, or distribution, as well as from other unlawful actions with such data. Most of user's Personal Data retains in encrypted form using AES-256 (Advanced Encryption Standard 256-bit) algorithm.
Personal Data stored in encrypted form:
(a) email;
(b) phone number;
(c) transactions and relating details;
(d) payment information; and
(e) authorisation tokens.
User's password is never stored, we only store a hash sum of the password.
All requests and data relating to your inquiries and financial transactions that are sent from your web browser or your devices to our server, or vice versa, are protected by SSL encryption.
Also, data transfer between our servers and services are protected by SSL encryption.
You ought to ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our Service confidential, and we do not ask you for your password (except when you log in to our Service). Besides, we ask you not to share a password with anyone.
The transmission of information via the internet services is not entirely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorised access.
5. Third-party links
The Service websites may include links to third-party sites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We are not to control third-party websites and aren't responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any other site you visit.
6. Personal Data disclosures and transfer
We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company, and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
Also, we shall be entitled to transfer the user's Personal Data to the third-party in the following cases:
(a) the transfer is provided for by the laws or other applicable laws within the framework of the procedure established by law;
(b) the transfer shall be performed in course of sale or another handover of the business (in full or in part) or universal succession (e.g., reorganisation), in which case the acquirer/legal successor inherits all obligations to comply with the terms of this Policy as applicable to the Personal Data it receives;
(c) the transfer shall be performed for payment processing; and
(d) the transfer shall be performed to providing technical support service.
In other cases, we DO NOT disclose any information to other commercial parties under any circumstance.
6.1. International transfers
The ALTESSA SOLUTIONS INC. is a global business, and our Service is also global. To provide service, we may transfer Personal Data to countries other than the country in which the data was initially collected. These countries may not have the same data protection laws as the country in which you initially provided the information.
The Personal Data may also be processed by staff operating outside the US who work for us or one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
7. Personal Data Retention
We retain Personal Data as long as an account is active, the Personal Data is required to provide the Service or to fulfil our legal obligations.
You may also send us an email at support@rapidalerts.io to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
After the Personal Data is erased, we may have copies of your Personal Data in application logs, weblogs, and (or) backups. These backups will not be accessible as separately delineated information. Also, we may retain your Personal Data where such a retention is required for compliance with a legal obligation to which we are the subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: legal@rapidalerts.info or legal@altessa-s.com
9. Privacy Policy changes
We may change this Privacy Policy from time to time, so please be sure to check for it periodically. We will publish any changes to this Privacy Policy on our websites.
Making any changes to this Privacy Policy that materially affect our practices with the regard to the Personal Data, we previously collected from you, we will endeavour to provide you with an advance notice of such change.
Like most websites and services, we use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies are used to provide personalised Service, for statistical and research purposes, for marketing purposes to study user's preferences, and to improve Service. The structure of a cookie, its content and technical parameters shall be determined by us and may be changed by the latter unilaterally on its own, without giving prior notice.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our websites and as you navigate our sites;
(b) status - we use cookies to help us to determine if you are logged into our sites;
(c) personalisation - we use cookies to store information about your preferences and to personalise our websites for you;
(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our sites and services generally;
(e) analysis - we use cookies to help us to analyse the use and performance of our websites and services; and
(f) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies do not typically contain any information that personally identifies a user, but Personal Data that we store about you may be linked to the information stored in and obtained from cookies.
1.6.1. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) Safari: https://support.apple.com/kb/PH21411;
(b) Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
(c) Opera: http://www.opera.com/help/tutorials/security/cooki...;
(d) Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;
(e) Chrome: https://support.google.com/chrome/answer/95647; and
(f) Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.
If you block cookies, you will not be able to use all the features on our websites.
1.7. Analytics Data
Websites: When you visit sites of the Service, we collect anonymous usage information through the use of Google Analytics. Google Analytics may employ third-party tracking cookies to gather anonymous browser, operating system, geographic, and website navigation information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.
Also, we may use "pixel tags" on our websites. Pixel tags are tiny graphic images with a unique identifier, similar in function to that are used to track online movements of web users. Pixel tags are embedded in web pages and not stored on user's hard drive.
We also store data locally on your device to enhance the user experience on our websites.
Users devices: When you use our applications on your devices we collect anonymous usage information through the use of Google Analytics. This information may include the name and App Store identifier, the bundle identifier and build version, unique device identifiers (e.g. IDFA (iOS), Advertising ID (Android), and Android ID (Android)) and the associated interest-based advertising opt-out preference as applicable, IP addresses, timestamps, device model names, device operating system names and version numbers, the language and country settings of the device (iOS), the number of CPU cores on the device (iOS), whether a device is jailbroken (iOS) or rooted (Android).
1.8. Other data
If you contact us directly, we may also receive additional information about you such as your name, email address, phone number, the contents of the message and (or) attachments you may send us, and any other information you may choose to provide.
In some cases, we may also have a legal obligation to request Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.
2. Limitation of liability for the accuracy of received information
We DO NOT verify the accuracy of information provided by you during registration and (or) other actions associated with the use of Services and is not able to evaluate the user's legal capacity.
You are responsible for the correctness of the Personal Data you provide to us, and we expect you to check the Personal Data you provide us. If any inconsistency takes place, update your Personal Data or report the inconsistency to us.
3. Personal Data processing
We primarily retain and process your Personal Data in the EU/European Economic Area ("EEA").
We shall process the Personal Data in the following cases:
(a) operate, maintain, enhance and provide features of the Service;
(b) provide services and information that you request, respond to comments and questions;
(c) provide technical support for users;
(d) for our business purposes, such as audits, security, fraud monitoring and prevention;
(e) enforce our Terms of Service or other legal rights;
(f) provision of personalised Services to the user;
(g) statistical and other research on the basis of depersonalised data;
(h) improvement of the quality and user-friendliness of the Service and development of new Services; and
(i) communications with the user (sending of notifications, requests and etc) as well as processing of requests and applications from the user.
We may process Personal Data in using automated and non-automated means.
Only our employees with a business need to know or whose duties require, are granted access to user's Personal Data. All such employees are required as a condition of employment to respect the confidentiality of user's Personal Data.
4. Personal Data protection
We are committed to protecting your information, and we take all necessary and sufficient organisational and technical measures to protect the Personal Data from illegal or accidental access, destruction, alteration, blocking, copying, or distribution, as well as from other unlawful actions with such data. Most of user's Personal Data retains in encrypted form using AES-256 (Advanced Encryption Standard 256-bit) algorithm.
Personal Data stored in encrypted form:
(a) email;
(b) phone number;
(c) transactions and relating details;
(d) payment information; and
(e) authorisation tokens.
User's password is never stored, we only store a hash sum of the password.
All requests and data relating to your inquiries and financial transactions that are sent from your web browser or your devices to our server, or vice versa, are protected by SSL encryption.
Also, data transfer between our servers and services are protected by SSL encryption.
You ought to ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our Service confidential, and we do not ask you for your password (except when you log in to our Service). Besides, we ask you not to share a password with anyone.
The transmission of information via the internet services is not entirely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorised access.
5. Third-party links
The Service websites may include links to third-party sites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We are not to control third-party websites and aren't responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any other site you visit.
6. Personal Data disclosures and transfer
We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company, and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
Also, we shall be entitled to transfer the user's Personal Data to the third-party in the following cases:
(a) the transfer is provided for by the laws or other applicable laws within the framework of the procedure established by law;
(b) the transfer shall be performed in course of sale or another handover of the business (in full or in part) or universal succession (e.g., reorganisation), in which case the acquirer/legal successor inherits all obligations to comply with the terms of this Policy as applicable to the Personal Data it receives;
(c) the transfer shall be performed for payment processing; and
(d) the transfer shall be performed to providing technical support service.
In other cases, we DO NOT disclose any information to other commercial parties under any circumstance.
6.1. International transfers
The ALTESSA SOLUTIONS INC. is a global business, and our Service is also global. To provide service, we may transfer Personal Data to countries other than the country in which the data was initially collected. These countries may not have the same data protection laws as the country in which you initially provided the information.
The Personal Data may also be processed by staff operating outside the US who work for us or one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
7. Personal Data Retention
We retain Personal Data as long as an account is active, the Personal Data is required to provide the Service or to fulfil our legal obligations.
You may also send us an email at support@rapidalerts.io to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
After the Personal Data is erased, we may have copies of your Personal Data in application logs, weblogs, and (or) backups. These backups will not be accessible as separately delineated information. Also, we may retain your Personal Data where such a retention is required for compliance with a legal obligation to which we are the subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: legal@rapidalerts.info or legal@altessa-s.com
9. Privacy Policy changes
We may change this Privacy Policy from time to time, so please be sure to check for it periodically. We will publish any changes to this Privacy Policy on our websites.
Making any changes to this Privacy Policy that materially affect our practices with the regard to the Personal Data, we previously collected from you, we will endeavour to provide you with an advance notice of such change.